Privacy Commitment
Caples Mechanical LLC respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information including your name, phone number, email address, service address, and information related to your service request when you contact us or request service.
How We Use Information
We use customer information to schedule and provide services, communicate regarding appointments, estimates, invoices, service requests and active jobs, respond to inquiries, and provide customer support.
Information Sharing
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in information and consent are never shared with anyone for any purpose. Any information sharing that may be described elsewhere in this policy excludes mobile opt-in data and consent.
Text Messaging (SMS)
Caples Mechanical LLC uses SMS for informational and one-to-one customer service communications related to customer inquiries, service requests, scheduling and confirming appointments, estimates, service coordination, and updates regarding active service requests and jobs. We do not use this SMS program for unsolicited marketing or promotional messages.
When SMS permission is obtained verbally, Caples Mechanical staff ask the customer for consent to receive informational text messages regarding the customer's service request. SMS messages are sent after the customer agrees. Consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services.
Caples Mechanical LLC Messaging Terms and Conditions
1. Messaging Program. The messaging program consists of informational and conversational communications related to customer inquiries, service requests, scheduling, estimates, service coordination, and active jobs.
2. Opt Out. You can cancel the SMS service at any time by replying STOP to the phone number from which you received messages. After you send STOP, we will send an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
3. Opt Back In. If you want to receive messages again after opting out, you may reply START or provide consent again.
4. Help. If you are experiencing issues with the messaging program, reply HELP for assistance or contact us directly at jamie@caplesmechanical.com.
5. Carrier Disclaimer. Carriers are not liable for delayed or undelivered messages.
6. Message Frequency and Charges. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on communication needs. If you have questions about your text or data plan, contact your wireless provider.
7. Privacy. Mobile opt-in information and consent are not shared with third parties for marketing or promotional purposes and are excluded from other information-sharing provisions in this policy.
Data Security
We take reasonable measures to protect personal information from unauthorized access, use, or disclosure.
Contact Us
If you have questions regarding this privacy policy or our SMS messaging practices, please contact:
Caples Mechanical LLC
Email: jamie@caplesmechanical.com
Phone: 978-314-7181